Euro 2024: UEFA to test app for RB Leipzig v Mainz 05
2nd test run for selected season ticket fans with the UEFA ticket app in preparation for the European Championship games in Leipzig | Separate access via the “Festwiese” and “Rosengarten” entrances | All information below
The 2024 European Championships are getting closer!
Four games take place at the European Championships in the Red Bull Arena in Leipzig, and UEFA will use our ticket technology. RB Leipzig has been an innovative pioneer in this area since 2020 and is currently the only Bundesliga club with purely digital stadium access.
APPLICATION IN THE EUROPEAN CUP | 1ST TEST A YEAR AGO
- Our ticket technology was already used by UEFA for the 2023 finals of the UEFA Champions League, UEFA Europa League and UEFA Conference League. There was also a first test as part of a major event in Leipzig for the home game against Borussia Mönchengladbach in March 2023.
2ND TEST ON SATURDAY FOR THE HOME GAME AGAINST MAINZ
- We are now conducting the second test run this Saturday (kick-off: 3:30 p.m.) against 1. FSV Mainz 05. 5,000 RBL fans (season ticket holders) were able to register in advance to test the UEFA ticket app.
We have compiled all the information for the fans taking part in the test below. A third test is planned for the last home game of the season against Bremen.
IMPORTANT:
- For all RBL fans with a season ticket who have not registered for this test, access is as usual via the RBL ticket app .
TEST INFORMATION
- The tickets have already been made available to all participants in the UEFA Ticket app.
- We have sent an email with information about downloading the UEFA Ticket app and accessing the tickets.
VIEW TICKETS IN THE UEFA TICKET APP
If you have not yet accessed your tickets in the UEFA Ticket app, please complete the following steps:
(I) Download the UEFA Ticket app
(II) Log in with your email address
(III) Personalise your tickets
INFORMATION ABOUT STADIUM ACCESS WITH THE UEFA TICKET APP
- The QR code for stadium entry in the UEFA Ticket app will automatically be visible this Saturday (March 30, 2024) from 10:30 a.m.
- There will be two separate entrance areas at the “Festwiese” and at the “Rosengarten”. These “UEFA entrances” will be marked accordingly.
- Access with your tickets from the UEFA Ticket app is ONLY possible at the designated UEFA admission areas.
- Access for participants from the inclusion area is via the HG-Süd entrance .
- At the UEFA entrance, your Bluetooth must be activated on your phone so that your ticket can be checked for validity.
- You will then receive a drinks voucher for each ticket (valid for all drinks), which can only be redeemed on Saturday (March 30, 2024) .
- If you upgrade your ticket online or sell it via the ticket exchange , the tickets will no longer take part in the test and will be automatically made available in the RBL ticket app.
QUESTIONS:
- If you have any questions about the UEFA Ticket app, you can contact us by phone at 0341/124 797 777 or by email at service@rbleipzig.com .
- Alternatively, on match day, the “Fanhaus” service point (Jahnallee) and the main ticket office (stadium forecourt) will be open from two hours before the start of the game (1.30 p.m.).
Questions & Answers
• Your tickets were made available on Monday (March 25th).
• No, location does not need to be activated. The QR code will be activated on Saturday (match day) from 10:30 a.m.
• It is important, however, that you have your Bluetooth switched on to enter the stadium, because a validity check of your tickets takes place at the UEFA entrance and a Bluetooth signal is required for this.
There will be two separate entrance areas as so-called “UEFA entrances” at the "Festwiese" and at the "Rosengarten."
Access for participants from the inclusion area is via the HG-Süd entrance. These “UEFA entrances” will also be marked accordingly .
• Yes, tickets can be forwarded within the UEFA Ticket app . In order to use the ticket, it must also be accepted and used via the UEFA app.
• It is not possible to change the ticket from UEFA to the RBL ticket app .
• Yes, that is possible. The ticket sold via the ticket exchange will then be made available in the RBL ticket app, but will then no longer take part in the UEFA test and the competition.
• This works in the same way as in the RBL ticket app: The tickets must be personalised with first and last name in the UEFA ticket app. Personalising your tickets is also a prerequisite for using public transport.
• No, if you enter the stadium together, all tickets can be kept and scanned on a smartphone.
• However, if you enter separately and you wish to forward your tickets, ticket recipients must register for and download the UEFA Ticket app in order to accept and use the ticket.
• The upgrade had to be completed by last Wednesday (March 20) at the latest. If you would like to upgrade the tickets now, that is possible. However, the upgraded ticket will no longer take part in the UEFA test and will be made available as normal in the RBL ticket app .
• Yes, on match day you can use public transport as usual four hours before and four hours after the game in the MDV area. The ticket for using public transport can be found in the usual place in the app.
• The QR code should be activated one day before the game.
• No, participation is limited to season ticket holders only. Therefore, participation by day ticket buyers is not possible this time.
• On match day, the “Fanhaus” service point (Jahnallee) and the main ticket office (stadium forecourt) are open from two hours before the start of the game.
• If you have any questions regarding the UEFA Ticket app , you can contact the service center by phone on 0341/124 797 777 or by email at service@rbleipzig.com.
